Frequently Asked Questions

The time it takes to build a website varies on the size and scope of the project. For an average website project you might expect the timeline to look like this:

Planning phase: 1 – 2 weeks
Production phase: 6 – 8 weeks
Wrap up and launch: 1 week

Yes, once we have finished your project and you’ve paid for it, you will completely own your website. This includes all design files, content and code (if applicable). We will transfer these assets to you along with login credentials.

We accept payments via credit card or bank transfer.

All you need to do is schedule a project planning call. This is the first step. After that, we work on collecting from you all the information we need to complete the project.

Yes you will! We make sure to get your approval in each stage in the process. We provide custom mockups and prototypes during the design phase. This allows you to approve the design before we begin development.

Yes, we always build our websites to be mobile-friendly and responsive. No matter the size of the project, it will look great on tablets, and smartphones (and desktop screen sizes of course).

Yes, we will write the content of your website for you as part of our service. We will gather all the information and details we need from you to do our best job.

If you don’t have the right photos for your website, we will help you get them. This could mean coaching you on taking new ones, getting appropriate stock photos, or hiring a professional photographer if necessary.

SEO has two parts to it: on-page SEO and off-page SEO. We will do the majority of the on-page SEO for your website. This means your website will be fully prepared for success if you choose to invest in off-page SEO for your website.

We can’t guarantee a specific loading speed because it can vary. But we optimize all websites for speed as part of our standard service. Fast loading times are crucial since slow websites lead to lost customers. We will make sure that the images are optimized, and we use fast, reliable hosting.

We host our websites on Hetzner servers. Our website design service includes the hosting cost for 1 year. After the first year, the hosting is $15/month.
You can choose to provide your own hosting. But if you do, we can’t guarantee the same loading speed.

We provide 12 months of free support after we are done with your website. This includes fixing any broken elements, making minor content updates, and answering questions about your website. We also offer ongoing website support plans for long-term maintenance and updates.

We are available to help you with major updates for $50/hr. If you have an extensive content update or project, contact us.

For the first year after your website is completed, we will fix any issues at no charge. After that, we suggest signing up for one of our support plans to ensure your website stays updated and functional as your business grows.

Users form opinions about websites in just 0.05 seconds¹, and 75% of consumers judge company credibility based on website design². A professionally designed website can increase your visit-to-lead conversion rate by over 400% compared to poorly designed sites³.

Forbes, 2024. Statistic retrieved from https://www.forbes.com/advisor/business/software/website-statistics/
SWEOR, 2023. Statistic retrieved from https://www.sweor.com/firstimpressions
SWEOR, 2023. Statistic retrieved from https://www.sweor.com/firstimpressions

We're a local business based in Yuma, AZ, and we have a personal, friendly approach with a simple, pain-free process of making websites. We want to partner with you and provide custom solutions that are tailored to your actual needs, solutions that are made to help you grow. We want this to be a long-term partnership, too. We want to continually help you with your projects, provide ongoing support and train you on how to use your website.

Yes, we're happy to coordinate with your marketing professionals and work with your other specialists or partners. In fact, we prefer this so that all our efforts align and the best results are produced.

We primarily work with small businesses. Nevertheless, we are able to work with a wide range of industries and businesses of all sizes. During our discovery phase, we'll learn about your specific industry needs and tailor our approach accordingly.

Absolutely! While we are based in Yuma, our business can work completely online, allowing us to work with clients from anywhere.

Yes, we will support any website even if we didn’t build it. But we do require a $200 startup fee for websites that we didn't create. This is because it takes some extra time for us to familiarize ourselves with your website and business and perform and required setup.

The standard and professional support plans include unlimited content changes. We typically complete these requested changes in 1-2 business days.
The time it takes to complete bigger content changes varies depending on the size of the content change request.

For basic needs, you shouldn’t need to go above the allotted monthly support hours. But if so, we do additional work at $50/hour. If you have a more major content update or redesign or you want to add a new feature, we can do that at $50/hour, too.

If you host with us (as included in our support plans), your website will be backed up daily. We set up daily backups through our hosting at Hetzner.

We will take care of any WordPress software updates and all theme and plugin updates. All updates are important to maintain security and keep the website up-to-date.

We will give you a detailed outline of the health of your website and tell you everything that we did for your website for that quarter/month. The reports include information on website traffic and performance. We will include details about any content changes that we made or any issues that arose that month. We will also suggest improvements to your website when applicable.

If there are any urgent website issues, we will tell you right away. We want to keep you informed about the important details because we are your partners.
You’ll receive information about any minor website issues and the fixes we implemented in our monthly/quarterly reports.

Absolutely! This is one of the main purposes of our support plans. If there are content or design changes or other modifications you want, then let us know right away.
If there’s something bigger you want done, something that falls outside of a minor change, we can can assist you at our $50/hour rate.
Feel free to contact us for a custom quote if you have a bigger website update project.

Your website requires software updates to stay fast and secure. If the website is not maintained, it can slow down, which directly impacts conversion rates. Websites can also develop broken features or get security vulnerabilities when not updated. None of these things provides a good experience for visitors.

If that were to happen, we would start working on the situation as soon as we hear of it. We’ll restore your website from the daily backups that are made. We would also implement any other security measures as necessary.

It depends on what your business considers important or valuable.
In our opinion, website support can be valuable for any small business. Firstly, it gives you a peace of mind. You can rest assured that your website is being taken care of. Secondly, we are there to answer questions and make changes for you. But most important, it ensures that your website is performing at its best, making the most impact it can.
Website support is important to us, too. We ourselves invest a lot of time and effort into our website.

We don’t require any long-term contracts for our website support plans. You can cancel your plan anytime. This allows your business to be flexible as your needs change.

Some websites may be older or more complex. They might have a lot more plugins than normal, too. These things add complication when we are doing website support. This means we would have to spend more time and charge more to support these websites.

Our goal is that you would be fully satisfied with our service. If you do have any concerns, though, please communicate with us. We are open to discuss any issues you might have in order to provide the best experience for you.